Return and Exchange

Acid House – Return, Exchange & Refund Policy

1. Eligibility

Returns and exchanges can be requested within 7 days of delivery.
Items must be unused, unwashed, undamaged, and returned with all original tags and packaging intact.
Damaged, defective, or incorrect items must be reported within 2 days of delivery.
An unboxing/opening video is mandatory for claims related to damaged products.

2. Returns

A flat ₹165 return shipping charge will be deducted from all approved returns, including reverse pickup costs.
Refunds are processed only after the returned item:
- Reaches our warehouse, and
- Passes quality inspection.

Refund Processing Time

Refunds are typically processed within 6–14 business days, depending on courier timelines and location.
A tracking link will be shared once the return pickup has been scheduled.
COD charges and COD convenience fees are non-refundable.

Clearance Sale Items

All items are available for exchange and return expect the items purchased from the "Super Sale or Clearance Sale" section ( click here to check clearance sale items) are not eligible for return, exchange, or refund.

The Clearance Sale section can be accessed through the website menu under "Super Sale or Clearance Sale" by clicking here Any product viewed and purchased after navigating through this section is considered a Clearance Sale item.

Additionally, eligible products will display a "Super Sale or Clearance Sale" offer or label on the product page. Such products are sold at special discounted prices and are considered final-sale items.

Returns, exchanges, and refunds for Clearance Sale items will only be accepted if:

The wrong item is delivered, or
The item is received in a damaged or defective condition.

3. iPhone Covers Policy

Returns are accepted for iPhone covers subject to the standard return conditions.
If an incorrect iPhone model is delivered, the item must remain unused and unopened to qualify for a return or exchange.

4. Refund Method

Refunds are issued to the original payment method whenever possible.

For COD Orders

Refunds will be processed via Bank Transfer or UPI.
COD charges and COD convenience fees are non-refundable.

5. Exchanges

Exchanges are available only for size-related issues, subject to stock availability.
Clearance Sale items are not eligible for exchange.

If the requested size is unavailable, you may:

Wait for the item to be restocked, or
Opt for a refund after deduction of applicable return shipping charges (₹165).

COD charges remain non-refundable.

6. Exchange Fees

A flat ₹95 exchange fee applies to size exchanges.
If a prepaid order is refused or cancelled at the time of delivery, a ₹135 logistics deduction will apply.

7. Return & Exchange Process

Return or exchange requests must be submitted within 7 days of delivery.

Contact Us

Website Chat Support (available at the bottom-right corner of the website)

Process

Submit your return or exchange request.
Our courier partner will arrange a pickup.
The item will be inspected upon arrival at our warehouse.
Approved refunds or exchanges will then be processed.

Please note that courier delays may occasionally occur due to weather conditions, operational issues, or regional logistics constraints.

8. Order Cancellations

Before Packing / Processing

Orders may be cancelled.
A ₹65 cancellation fee will be deducted from the refund amount.

After Packing / Processing

A ₹115 processing and logistics fee will be deducted.

Pre-Order or Out-of-Stock Items

No cancellation fee applies.

After Dispatch

Orders cannot be cancelled once dispatched.
If eligible, a return request must be submitted after delivery.
If a pre-paid order is cancelled, the amount would be refunded once the item is received back at the warehouse deduction ₹165 for the courier charges to send and receive the package back at our warehouse.

9. Damaged or Incorrect Item Policy

If you receive a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

If the same item is unavailable, you may choose:

A full refund, or
An alternative product of equivalent value.

Conditions

The issue must be reported within 2 days of delivery.
An unboxing/opening video is mandatory for damaged item claims.
Incorrect iPhone model claims require the item to be unused and unopened.
Pickup and replacement eligibility remains valid for 7 days from delivery.

10. Replacement Process

No refund or replacement will be issued unless the original item is returned when requested.
Once the return pickup is completed and approved, the replacement order will be processed.

Estimated Delivery Time

Standard replacement delivery: 2–7 business days
In rare cases involving stock availability or courier delays, replacements may take up to 15–20 days.

The returned product must be the same item originally delivered and must not show signs of use, washing, or damage caused after delivery.

11. Need Help?

Email: 303@acidhouse.in

Website Chat Support: Available on acidhouse.in (bottom-right corner)