Return and Exchange
1. Eligibility
- Returns and exchanges are accepted within 7 days of delivery.
- Items must be unused, unwashed, and in original condition with tags attached.
- Damaged or defective items must be reported within 2 days of delivery.
- An opening video is mandatory for damaged items.
2. Returns
- A ₹115 return shipping deduction applies to all returns (including reverse pickup).
- Refunds are initiated only after the product:
- Reaches our warehouse
- Passes quality inspection
- Processing time: 6–14 business days (depends on courier & location).
- A tracking link will be shared after pickup.
- COD charges are non-refundable.
- Items purchased under the "Clearance Sale" section are non-returnable.
3. iPhone Covers Policy
- Returns are accepted for all iPhone covers.
- If the wrong iPhone model is delivered:
- Item must be unopened to qualify for return/exchange.
4. Refund Method
- Refunds are issued to the original payment method.
- For COD orders:
- Refunds are processed via Bank Transfer or UPI
- COD charges are non-refundable
5. Exchanges
- Exchanges are allowed only for size issues (subject to availability).
- Items purchased under the "Clearance Sale" section are non-exchangeable.
If the required size is unavailable, you can:
- Wait for restock, or
- Receive a full refund (no extra fee)
6. Exchange Fees
- A flat ₹95 exchange fee applies (size exchange only).
- If a prepaid order is refused or cancelled at delivery, a ₹115 deduction applies.
7. Return / Exchange Process
- Requests must be raised within 7 days of delivery.
Contact us via:
- Chat: Available on website (bottom corner)
- Our courier partner will arrange pickup.
- Once received and inspected, your refund or exchange will be processed.
Note: Courier delays may occur due to weather or logistics.
8. Order Cancellations
Before packing/processing:
- Cancellation allowed
- ₹45 fee deducted, remaining amount refunded
After packing/processing:
- ₹115 deduction applies
Pre-order / Out-of-stock items:
- No cancellation fee
After dispatch:
- Cancellation not possible → You must raise a return request
9. Damaged / Wrong Item Exchange Policy
- If you receive a damaged or incorrect item:
- Free replacement for the same product
If unavailable, you can:
- Get a refund, or
- Choose an alternative product
Conditions:
- Notify within 2 days of delivery
- Opening video is mandatory for damaged items
- Wrong iPhone model must be unopened
- Pickup/exchange valid for 7 days from delivery
10. Return & Replacement Process
- No refund will be issued if the item is not returned.
- Once the item is picked up:
- Replacement is dispatched
Delivery Time: 2–7 days
- Returned product must be the same item originally delivered
11. Need Help?
- Email: 303@acidhouse.in
- Chat: Available on acidhouse.in
