Acid House – Return, Exchange & Refund Policy

1. Eligibility

- Returns and exchanges must be requested within 4 days of delivery.

- Items must be unused, unwashed, undamaged, and returned with all original tags and packaging intact.

- Damaged, defective, or incorrect items must be reported within 2 days of delivery.

- An unboxing/opening video is mandatory for claims related to damaged products.

2. Returns

A flat ₹185 return shipping charge, including reverse pickup costs, will be deducted from approved standard returns.

COD charges and COD convenience fees are non-refundable. This also applies when an item is returned because the requested exchange item is out of stock, cannot be delivered due to shipping constraints, or for any other reason.

Refunds are processed only after the returned item reaches our warehouse and passes quality inspection.

Return Pickup & Refund Timeline

- Return pickup is scheduled within 1–3 days.

- A tracking link will be shared once the pickup has been scheduled.

- Refunds are typically processed within 6–14 business days, depending on courier timelines and location, and remain subject to warehouse receipt and quality inspection.

Super Sale / Clearance Sale Items

Items purchased from the “Super Sale” or “Clearance Sale” section are not eligible for standard returns, exchanges, or refunds.

This section can be accessed through the website menu. Products viewed and purchased through this section are considered Clearance Sale items. Applicable products will also display a “Super Sale” or “Clearance Sale” offer or label on the product page.

These products are sold at special discounted prices and are considered final-sale items.

Returns, exchanges, or refunds for these items will only be accepted if:

- The wrong item is delivered; or

- The item is received in a damaged or defective condition.

Such claims are subject to the conditions in Section 9.

3. iPhone Covers Policy

Returns are accepted for iPhone covers, subject to the standard return conditions.

If an incorrect iPhone model is delivered, the item must remain unused and unopened to qualify for a return or exchange.

4. Refund Method

Refunds are issued to the original payment method whenever possible.

COD Orders

Refunds for COD orders will be processed via Bank Transfer or UPI.

COD charges and COD convenience fees are non-refundable.

5. Exchanges

Exchanges are available only for size-related issues, subject to stock availability.

Super Sale and Clearance Sale items are not eligible for standard size exchanges. Damaged, defective, or incorrect items are covered under Section 9.

If the requested size is unavailable, you may:

- Wait for the item to be restocked; or

- Opt for a refund after deduction of ₹165 in return shipping charges.

Exchange Timeline

- Exchange pickup may take 1–4 days, although it is usually completed within 1–2 days.

- The exchange process and delivery of the new item may take 3–14 days.

Once the original item has been picked up, please notify our team via WhatsApp to help arrange faster dispatch of the replacement size. Otherwise, the new item will be dispatched once the original item reaches our warehouse.

COD charges and COD convenience fees remain non-refundable, including when the requested exchange item is unavailable or cannot be delivered due to shipping constraints.

6. Exchange Fees

A flat ₹95 exchange fee applies to size exchanges.

The exchange process will be initiated once this fee has been paid. Payment of exchange fees through COD is not available.

7. Return & Exchange Process

Return or exchange requests must be submitted within 4 days of delivery through our website chat support, available at the bottom-right corner of the website.

Process

1. Submit your return or exchange request.

2. Once approved, our courier partner will arrange a pickup.

3. The returned item will be inspected upon arrival at our warehouse.

4. Approved refunds or exchanges will then be processed.

Courier delays may occasionally occur due to weather conditions, operational issues, or regional logistics constraints.

8. Order Cancellations & Refusal at Delivery

Before Packing / Processing

Orders may be cancelled before packing or processing. A ₹65 cancellation fee will be deducted from the refund amount.

After Packing / Processing

For cancellations after packing or processing but before dispatch, a ₹115 processing and logistics fee will be deducted from the refund amount.

Pre-Order or Out-of-Stock Items

No cancellation fee applies to cancellations of pre-order or out-of-stock items.

After Dispatch

Orders cannot be cancelled once dispatched. If eligible, a return request may be submitted after delivery under our standard return policy.

Refusal at Delivery or Return Without Delivery

Prepaid Orders

If a prepaid order is refused at delivery or returned to our warehouse without being delivered, ₹115 will be deducted from the order amount as return charges. The remaining amount will be refunded once the package is received back at our warehouse.

Cash on Delivery (COD) Orders

If a COD order is refused at delivery or returned undelivered, any COD confirmation charges paid are non-refundable.

Delivery Reattempt

If you wish to request another delivery attempt for the same package, an additional ₹65 shipping charge must be paid in advance.

9. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, we will provide a replacement at no additional cost.

If the same item is unavailable, you may choose:

- A full refund; or

- An alternative product of equivalent value.

Conditions

- The issue must be reported within 2 days of delivery.

- An unboxing/opening video is mandatory for damaged item claims.

- Incorrect iPhone model claims require the item to remain unused and unopened.

- Pickup and replacement eligibility remains valid for 4 days from delivery.

10. Replacement Process

No refund or replacement will be issued unless the original item is returned when requested.

Once the return pickup is completed and approved, the replacement order will be processed.

Estimated Replacement Delivery

- Standard delivery: 2–7 business days.

- In rare cases involving stock availability or courier delays: up to 15–20 days.

The returned product must be the same item originally delivered and must not show signs of use, washing, or damage caused after delivery.

11. Need Help?

Email: 303@acidhouse.in

Website: "acidhouse.in" (https://acidhouse.in)

Website Chat Support: Available at the bottom-right corner of our website, 10 AM–11 PM IST.

 

 

 

 

 

 

 

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